Data protection
The person responsible for data processing is:
Petra GmbH / Hakan Yedier
Schumannstrasse 27
60325 Frankfurt am Main
Germany
support@vitayes.de
We are delighted that you are interested in our online shop. The protection of your privacy is very important to us. Below we will provide you with detailed information about how we handle your data.
1. Access data and hosting
You can visit our websites without providing any personal information. Each time you access a website, the web server automatically saves a so-called server log file, which contains, for example, the name of the requested file, your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access.
This access data is evaluated solely for the purpose of ensuring trouble-free operation of the site and improving our offering. In accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, this serves to protect our legitimate interests in a correct presentation of our offering, which prevail within the framework of a balancing of interests. All access data is deleted no later than seven days after the end of your visit to the site.
Hosting services provided by a third party
As part of processing on our behalf, a third-party provider provides us with the services for hosting and displaying the website. All data collected as part of the use of this website or in the forms provided for this purpose in the online shop as described below is processed on its servers. Processing on other servers only takes place within the scope explained here.
This service provider is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
2. Data collection and use for contract processing, contact and when opening a customer account
We collect personal data when you voluntarily provide it to us as part of your order or when you contact us (e.g. via contact form or email). Mandatory fields are marked as such because in these cases we absolutely need the data to process the contract or to process your contact and you cannot send the order or contact without providing it. The data collected can be seen from the respective input forms. We use the data you provide in accordance with Art. 6 Para. 1 Clause 1 Letter b of GDPR to process the contract and process your enquiries.
If you have given your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR by deciding to open a customer account, we will use your data for the purpose of opening a customer account.
After the contract has been fully processed or your customer account has been deleted, your data will be restricted for further processing and deleted after the tax and commercial retention periods have expired, unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration. Your customer account can be deleted at any time and can be done either by sending a message to the contact option described below or via a function provided for this purpose in the customer account.
3. Data transfer
In order to fulfil the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we pass on your data to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. Depending on which payment service provider you select in the ordering process, we pass on the payment data collected for this purpose to the credit institution commissioned with the payment and, if applicable, to payment service providers commissioned by us or to the selected payment service in order to process payments. In some cases, the selected payment service providers also collect this data themselves if you create an account with them. In this case, you must log in to the payment service provider with your access data during the ordering process. In this respect, the data protection declaration of the respective payment service provider applies.
We also use an external merchandise management system to process orders and contracts. The data transfer or processing that takes place in this regard is based on order processing.
Data transfer to shipping service providers
If you have given us your express consent to do so during or after your order, we will pass on your email address and telephone number to the selected shipping service provider in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR so that they can contact you before delivery for the purpose of notifying or coordinating the delivery.
Consent can be revoked at any time by sending a message to the contact option described below or directly to the shipping service provider at the contact address listed below. After revocation, we will delete the data you have provided for this purpose unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
SendCloud GmbH
Fürstenrieder Str. 70
80686 Munich
Germany
DHL / Deutsche Post AG
Charles-de-Gaulle-Str. 20
53113 Bonn
Germany
Data transfer to debt collection companies
In order to fulfil the contract in accordance with Art. 6 Paragraph 1 Clause 1 Letter b of GDPR, we will pass on your data to a commissioned debt collection company if our payment claim has not been settled despite a previous reminder. In this case, the claim will be collected directly by the debt collection company. In addition, the transfer serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in the effective assertion or enforcement of our payment claim in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR.
4. E-mail newsletters and postal advertising
E-mail advertising with newsletter registration
If you subscribe to our newsletter, we will use the data required for this purpose or separately provided by you to regularly send you our e-mail newsletter based on your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR.
You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter. After unsubscribing, we will delete your email address from the recipient list unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
The newsletter will be sent as part of processing on our behalf by a service provider to whom we pass on your email address for this purpose.
This service provider is based in the USA and is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
Postal advertising and your right to object
In addition, we reserve the right to use your first and last name as well as your postal address for our own advertising purposes, e.g. to send you interesting offers and information about our products by post. This serves to protect our legitimate interests in advertising to our customers, which prevail within the framework of a balancing of interests, in accordance with Art. 6 Para. 1 Clause 1 Letter f of GDPR.
5. Use of data for payment processing
Credit check
If we make advance payments, e.g. when purchasing on account, it is necessary to obtain an identity and credit report from specialised service providers (credit agencies) in order to conclude the contract in accordance with Art. 22 Paragraph 2 Letter a of GDPR. For this purpose, we transmit your personal data required for a credit check to the following company(s):
SCHUFA Holding AG
Kormoranweg 5
65201 Wiesbaden
Creditreform Boniversum GmbH
Hellersbergstrasse 11
41460 Neuss
Tesch mediafinanz GmbH
White Width 5
49084 Osnabruck
CRIF Bürgel GmbH
Radlkoferstrasse 2
81373 Munich
arvato infoscore GmbH
Rheinstrasse 99
76532 Baden-Baden
Deltavista GmbH
Freisinger Landstrasse 74
80939 Munich
Appropriate measures to safeguard your rights, freedoms and legitimate interests will be taken into account. You have the opportunity to explain your point of view and contest the decision by contacting the contact option described below.
After the contract has been fully processed, your data processed for this purpose will be deleted unless you have expressly consented to further use of your data or we reserve the right to use the data in any other way that is permitted by law and about which we will inform you in this declaration.
Identity and credit check when selecting Klarna payment services
If you decide to use Klarna's payment services, we ask for your consent in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR that we may transmit the data necessary for processing the payment and for an identity and credit check to Klarna. In Germany, the credit agencies named in Klarna's privacy policy can be used for the identity and credit check.
Klarna uses the information received on the statistical probability of a payment default to make a balanced decision about the establishment, implementation or termination of the contractual relationship.
You can revoke your consent at any time by sending a message to the contact details below. This may mean that we can no longer offer you certain payment options. You can also revoke your consent to this use of personal data to Klarna at any time.
6. Integration of the Trusted Shops Trustbadge
The Trusted Shops Trustbadge is integrated into this website to display our Trusted Shops seal of approval and any reviews collected, as well as to offer Trusted Shops products to buyers after an order has been placed.
This serves to safeguard our legitimate interests in optimal marketing by enabling secure shopping in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which prevail within the framework of a balancing of interests. The Trustbadge and the services advertised with it are an offer from Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne. The Trustbadge is made available as part of order processing by a CDN provider (content delivery network). Trusted Shops GmbH also uses service providers from the USA. An appropriate level of data protection is ensured. Further information on data protection at Trusted Shops GmbH can be found here .
When you access the Trustbadge, the web server automatically saves a so-called server log file, which also contains your IP address, the date and time of access, the amount of data transferred and the requesting provider (access data) and documents the access. Individual access data is stored in a security database for the analysis of security irregularities. The log files are automatically deleted no later than 90 days after they are created.
Further personal data will be transferred to Trusted Shops GmbH if you decide to use Trusted Shops products after completing an order or if you have already registered to use them. The contractual agreement between you and Trusted Shops applies. Personal data is automatically collected from the order data for this purpose. Whether you as a buyer are already registered to use a product is automatically checked using a neutral parameter, the email address hashed using a cryptographic one-way function. Before transmission, the email address is converted into this hash value, which Trusted Shops cannot decrypt. After checking for a match, the parameter is automatically deleted.
This is necessary to fulfill our and Trusted Shops' overriding legitimate interests in providing buyer protection linked to the specific order and transactional evaluation services in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Further details, including on objection, can be found in the Trusted Shops privacy policy linked above and in the Trustbadge.
7. Cookies and web analytics
In order to make visiting our website attractive and to enable the use of certain functions, to display suitable products or for market research, we use so-called cookies on various pages. This serves to safeguard our legitimate interests in an optimized presentation of our offer in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, which predominate in the context of a balancing of interests. Cookies are small text files that are automatically saved on your device. Some of the cookies we use are deleted after the end of the browser session, i.e. after you close your browser (so-called session cookies). Other cookies remain on your device and enable us to recognize your browser the next time you visit (persistent cookies). You can find out how long they are stored for in the overview in the cookie settings of your web browser. You can set your browser so that you are informed about the setting of cookies and decide individually whether to accept them or to exclude the acceptance of cookies in certain cases or in general. Each browser differs in the way it manages cookie settings. This is described in the help menu of each browser, which explains how you can change your cookie settings. You can find these for the respective browsers under the following links:
Internet Explorer™
Safari™
Chrome™
Firefox™
Opera™
If you do not accept cookies, the functionality of our website may be limited.
Use of Google (Universal) Analytics for web analysis
This website uses Google (Universal) Analytics to analyze its websites. The web analysis service is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.de ). This serves to safeguard our legitimate interests in an optimized presentation of our offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR. Google (Universal) Analytics uses methods such as cookies to enable analysis of your use of the website. The automatically collected information about your use of this website is usually transferred to a Google server in the USA and stored there. By activating IP anonymization on this website, the IP address is shortened before transmission within the member states of the European Union or in other contracting states to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. The anonymized IP address transmitted by your browser as part of Google Analytics is not merged with other data held by Google. Once the purpose no longer applies and we no longer use Google Analytics, the data collected in this context will be deleted.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading and installing the browser plug-in available under the following link: https://tools.google.com/dlpage/gaoptout?hl=de
As an alternative to the browser plug-in, you can click <a href=""javascript:gaOptout()"">this link</a> to prevent Google Analytics from collecting data on this website in the future. An opt-out cookie will be stored on your device. If you delete your cookies, you must click the link again.
8. Online Marketing
Affilinet Affiliate Program
Our website participates in the Affilinet partner program. This is offered by AWIN AG, Eichhornstraße 3, 10785 Berlin (hereinafter "affilinet"). This is a so-called affiliate system in which people registered with affilinet (also known as "publishers") promote the products or services of the so-called "advertisers" on their websites using advertising material.
This serves to safeguard our legitimate interests in optimizing and economically exploiting our online offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 (1) (f) GDPR.
Using cookies, affilinet can track the progress of each order and, in particular, understand that you clicked on the respective link and then ordered the product via the affiliate partner program.
You can prevent the setting of cookies by our contractual partners or our website at any time by making the appropriate settings in your Internet browser. In addition, cookies that have already been set can be deleted at any time via the Internet browser or other software programs.
Further information on data processing at affilinet can be found here .
Amazon Affiliate Program
Our website participates in the Amazon Partner Program. This is offered by Amazon Europe Core S.à rl (Société à responsabilité limitée), 5 Rue Plaetis, L-2338 Luxembourg (hereinafter "Amazon"). This is a so-called affiliate system that was designed to provide a medium for websites through which advertising costs can be earned by placing advertisements and links to Amazon. This serves to protect our legitimate interests in optimizing and economically exploiting our online offering, which prevail within the framework of a balancing of interests, in accordance with Art. 6 Para. 1 lit. f) GDPR.
Amazon can use cookies to track the progress of each order and, in particular, to understand that you clicked on the respective link and then ordered the product on Amazon. You can prevent cookies from being set by our contractual partners or our website at any time by making the appropriate settings in your Internet browser. In addition, cookies that have already been set can be deleted at any time via the Internet browser or other software programs. You can find more information about data processing at Amazon here .
Google Maps
This website uses Google Maps to visually display geographic information. Google Maps is provided by Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland ( www.google.de ). This serves to protect our legitimate interests, which prevail within the framework of a balancing of interests, in an optimized presentation of our offer and easy accessibility of our locations in accordance with Art. 6 Para. 1 Clause 1 Letter f) of GDPR.
When using Google Maps, Google transmits or processes data about the use of the Maps functions by website visitors, which may include in particular the IP address and location data. We have no influence on this data processing.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
To deactivate the Google Maps service and thus prevent data transmission to Google, you must deactivate the Java Script function in your browser. In this case, Google Maps cannot be used or can only be used to a limited extent.
Further information about data processing by Google can be found in Google 's privacy policy . The terms of use for Google Maps contain detailed information about the map service.
The data processing is carried out on the basis of an agreement between joint controllers in accordance with Art. 26 GDPR, which you can view here .
Google reCAPTCHA
To protect against misuse of our web forms and against spam, we use the Google reCAPTCHA service in some forms on this website. Google reCAPTCHA is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. ( www.google.de ). By checking a manual input, this service prevents automated software (so-called bots) from carrying out abusive activities on the website. In accordance with Art. 6 Paragraph 1 Clause 1 Letter f of GDPR, this serves to safeguard our legitimate interests, which prevail in the context of a balancing of interests, in protecting our website against misuse and in ensuring that our online presence is displayed without disruption.
Google reCAPTCHA uses a code embedded in the website, a so-called JavaScript, to analyze your use of the website, such as cookies. The automatically collected information about your use of this website, including your IP address, is usually transferred to a Google server in the USA and stored there. In addition, other cookies stored in your browser by Google services are evaluated by Google reCAPTCHA.
No personal data is read or saved from the input fields of the respective form.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield.
You can prevent Google from collecting the data generated by JavaScript or cookies and relating to your use of the website (including your IP address) and from processing this data by Google by disabling JavaScript execution or cookies in your browser settings. Please note that this may limit the functionality of our website for your use.
Further information on Google’s privacy policy can be found here .
Google Fonts
The script code “Google Fonts” is integrated into this website. Google Fonts is an offer from Google Ireland Limited, a company registered and operated under Irish law with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland. ( www.google.de ). This serves to protect our legitimate interests in a uniform presentation of the content on our website in accordance with Art. 6 Paragraph 1 Letter f) GDPR, which prevail within the framework of a balancing of interests. In this context, a connection is established between the browser you use and the Google servers. This enables Google to know that our website was accessed via your IP address.
To the extent that information is transferred to Google servers in the USA and stored there, the American company Google LLC is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an appropriate level of data protection for companies certified under the Privacy Shield. Further information on data processing by Google can be found in Google's privacy policy .
Adobe Typekit
This website includes the script code “Adobe Typekit” from Adobe Systems Incorporated, 345 Park Avenue San Jose, CA 95110-2704, USA (hereinafter: Adobe). This serves to protect our legitimate interests in a uniform presentation of the content on our website in accordance with Art. 6 (1) (f) GDPR, which prevail within the framework of a balancing of interests. In this context, a connection is established between the browser you use and the Adobe servers. This allows Adobe to know that our website was accessed via your IP address.
Adobe is certified under the EU-US Privacy Shield. A current certificate can be viewed here . Based on this agreement between the USA and the European Commission, the latter has determined an adequate level of data protection for companies certified under the Privacy Shield.
Further information about data processing within the framework of Adobe Typekit can be found in Adobe’s privacy policy .
9. Social-Media
Our online presence on Facebook, Twitter, Youtube, Instagram
Our presence on social networks and platforms serves to improve and actively communicate with our customers and prospective customers. We provide information about our products and current special offers there.
When you visit our online presence on social media, your data may be automatically collected and stored for market research and advertising purposes. So-called usage profiles are created from this data using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that presumably correspond to your interests. Cookies are usually used on your device for this purpose. These cookies store visitor behavior and the interests of users. In accordance with Art. 6 (1) (f) GDPR, this serves to safeguard our legitimate interests, which predominate in a balancing of interests, in an optimized presentation of our offer and effective communication with customers and interested parties. If you are asked by the respective social media platform operators for consent (agreement) to data processing, e.g. using a checkbox, the legal basis for data processing is Art. 6 (1) (a) GDPR.
If the aforementioned social media platforms have their headquarters in the USA, the following applies: For the USA, there is an adequacy decision from the European Commission. This is based on the EU-US Privacy Shield. A current certificate for the respective company can be viewed here .
For detailed information on the processing and use of data by the providers on their websites, as well as a contact option and your rights and setting options to protect your privacy, in particular the option to object (opt-out), please refer to the providers' data protection notices linked below. If you still need help in this regard, you can contact us.
Facebook: https://www.facebook.com/about/privacy/
Google/YouTube: https://policies.google.com/privacy?hl=en-GB
Twitter: https://twitter.com/en/privacy
Instagram: https://help.instagram.com/519522125107875
Opt-out option:
Facebook: https://www.facebook.com/settings?tab=ads
Google/YouTube: https://adssettings.google.com/authenticated
Twitter: https://twitter.com/personalization
Instagram: https://help.instagram.com/519522125107875
10. Sending review reminders by email
Review reminder by Trusted Shops
If you have given us your express consent to do so during or after your order in accordance with Art. 6 Paragraph 1 Clause 1 Letter a of GDPR, we will transmit your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne ( www.trustedshops.de ) so that they can send you a review reminder by email.
This consent can be revoked at any time by sending a message to the contact option described below or directly to Trusted Shops.
11. Contact options and your rights
As a data subject, you have the following rights:
• pursuant to Art. 15 GDPR, the right to request information about your personal data processed by us to the extent specified therein;
• in accordance with Art. 16 GDPR, the right to immediately request the rectification of inaccurate or completion of your personal data stored by us;
• according to Art. 17 GDPR, the right to request the deletion of your personal data stored by us, unless further processing
- to exercise the right to freedom of expression and information;
- to fulfill a legal obligation;
- for reasons of public interest or
- to assert, exercise or defend legal claims
is required;
• pursuant to Art. 18 GDPR, the right to request the restriction of the processing of your personal data, insofar as
- you dispute the accuracy of the data;
- the processing is unlawful but you oppose its erasure;
- we no longer need the data, but you require it to assert, exercise or defend legal claims or
- you have objected to the processing pursuant to Art. 21 GDPR;
• pursuant to Art. 20 GDPR, the right to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transmitted to another controller;
• in accordance with Art. 77 GDPR, you have the right to complain to a supervisory authority. As a rule, you can contact the supervisory authority of your usual place of residence or work or of our company headquarters.
If you have any questions about the collection, processing or use of your personal data, information, correction, restriction or deletion of data, as well as revocation of consent granted or objection to a specific use of data, please contact us directly using the contact details in our legal notice.
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Right to object After exercising your right of objection, we will no longer process your personal data for these purposes unless we can demonstrate compelling legitimate grounds for the processing which outweigh your interests, rights and freedoms, or if the processing serves to assert, exercise or defend legal claims. This does not apply if the processing is carried out for direct marketing purposes. In this case, we will no longer process your personal data for this purpose. |
Data protection declaration created with the Trusted Shops legal text generator in cooperation with Wilde Beuger Solmecke Rechtsanwälte .
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